You have 14 days to process a return. The item(s) must be in their original condition and packaging. Under no circumstances should the shoes have been worn.

The steps to follow are as follows:

Place the item(s) in the packaging that was sent to you or in a postal package that you can acquire at a post office.

Attach the invoice that was sent to you by email or can be downloaded from your VO7 customer account (specify whether it's an exchange of size or a refund; without indication, the order will not be processed).

Please contact customer service via your account or by email: to proceed with your return.

Returns are free of charge.


All returned items must be sent back in perfect condition. Upon receiving the package, VO7 will assess the perfect condition of the returned merchandise.

No return will be accepted if the returned items have been visibly used or damaged by the customer, and if this use or damage makes the items unsuitable.