You have 14 days to make a return. The item(s) must be in their original condition and packaging, in no case should the shoes have been worn.
In this case the different steps are as follows:
- Put the item(s) in the packaging that was sent to you or in a parcel post that you can buy in a post office.
- Attach the invoice that was sent to you by mail, or to download on your customer account VO7 (specify that it is an exchange of size or a refund. Without indication the order will not be processed.
We remind you that the return costs remain at your charge.
We advise you to make your return with a tracking number and to send us by mail this number to avoid any problem due to the delivery to firstname.lastname@example.org.
THE RETURNS MUST ONLY BE ADDRESSED TO
VO7 ADN SHOES
19 Rue du Sausset ( pavilion 14 / 263 )
93290 Tremblay En france
STATE OF THE ARTICLES
All the returned items must be sent back perfectly intact. With reception of the parcel,VO7 will judge of the perfect state of the returned goods.
No return will be accepted if the returned articles were visibly used or damaged because of the customer and that this use or these damages make the articles unfit