The meaning of the terms (SELLER, CUSTOMER, DELIVERY, PRODUCT) is available by clicking on this link.

PRINCIPLE OF RETRACTION

In principle, the CLIENT has the right to return or restitute the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following communication of his decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.

WITHDRAWAL PERIOD

The withdrawal period expires fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT.

In the event that the CLIENT has ordered several PRODUCTS via a single order resulting in several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT delivered.

NOTIFICATION OF RIGHT OF WITHDRAWAL

To exercise his right of withdrawal, the CLIENT must make his request.

The CLIENT may also notify his decision to withdraw from the present contract by means of an unambiguous statement to sav@vo7.com.

In order for the withdrawal period to be respected, the CUSTOMER must transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

EFFECTS OF WITHDRAWAL

In the event of withdrawal by the CLIENT, the SELLER undertakes to reimburse all sums paid, including delivery costs, without undue delay and, in any event, no later than fourteen (14) days from the date on which the SELLER is informed of the CLIENT's wish to withdraw.

The SELLER will make the reimbursement using the same means of payment as the one used by the CLIENT for the initial transaction, unless the CLIENT expressly agrees to a different means. In any event, this reimbursement will not incur any costs for the CLIENT.

The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, whichever comes first.

TERMS OF RETURN

The CLIENT must return the goods without undue delay, and in any event no later than fourteen (14) days after notifying the CLIENT of its decision to withdraw from the present contract.

This deadline is deemed to have been met if the CLIENT returns the goods before the fourteen-day period has expired.

RETURN COSTS

For an exchange or refund, return postage is free of charge via Mondial Relais.

CONDITION OF RETURNED GOODS

The PRODUCT must be returned in accordance with the SELLER's instructions and include all accessories delivered.

The CUSTOMER shall only be liable for any depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CLIENT has the possibility of testing the PRODUCT, but may be held liable for any manipulations other than those necessary.

EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal is excluded in the following cases:

- Supply of goods or services whose price depends on fluctuations in the financial market

- Supply of goods made to the CLIENT's specifications or clearly personalized

- Supply of goods likely to deteriorate or expire rapidly

- Supply of sealed audio or video recordings or software which have been unsealed after delivery

- Newspapers, periodicals, magazines (except subscription contracts)

- Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of performance

- Supply of goods which by their nature are inseparably mixed with other items

- The supply of sealed goods that cannot be returned for health or hygiene reasons, and which have been unsealed by the CLIENT after DELIVERY

- the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, the delivery of which can only be made after 30 days, and the actual value of which depends on market fluctuations beyond the SELLER's control

- Supply of digital content not supplied in dematerialized form if performance has begun with the express prior consent of the consumer, who has also acknowledged that he will thereby lose his right of withdrawal

- contracts concluded at a public auction